Refund & Returns Policy

Refunds & Returns Policy
Effective Date: 14/02/2025
Business Name: SmartLensDefense
Website: SmartLensDefense.com
Contact Email: [email protected]
Business Address: Anderson 15, Petah Tikva

At SmartLensDefense, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help with our hassle-free returns and refunds policy.

1. Returns Eligibility

You may return your purchase under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The product must be unused, unworn, and in its original packaging with all tags and accessories included.
  • Items must not show signs of wear, damage, or alterations.
  • Clearance or final sale items cannot be returned or refunded unless they are defective.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, reason for the return, and any relevant photos if the product is damaged or defective.
  2. Approval & Return Instructions: We will review your request and send you a return authorization (RA) number along with return shipping instructions.
  3. Ship the Item: Securely package the item and send it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Processing: Once we receive your return, we will inspect it and process your refund or exchange within 5-7 business days.

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued as follows:

  • Original Payment Method: Refunds will be credited to the original payment method within 7-10 business days.
  • Store Credit: If preferred, we can issue a store credit for future purchases.
  • Partial Refunds: In some cases, only a partial refund may be granted if the item is not returned in its original condition.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us at [email protected].

5. Return Shipping Costs

  • Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
  • Shipping costs are non-refundable unless the return is due to our error.
  • If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with a photo of the product and your order details. We will arrange for a replacement or a full refund, including return shipping costs.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Clearance or final sale items
  • Customized or personalized items

8. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account.
  2. Contact your credit card company (it may take some time before your refund is posted).
  3. Contact your bank (there is often processing time before a refund is posted).
  4. If you have done all of the above and still have not received your refund, please contact us at [email protected].

9. Contact Information

If you have any questions about our Returns & Refunds Policy, please contact us at:

We appreciate your business and are committed to providing you with high-quality products and excellent customer service. Thank you for shopping with SmartLensDefense!